Frequently Asked Questions
Just a little extra information for your convenience!
Still need help? Contact us at 870-633-3112.
WHAT CAN I DO USING FNBEA GO?
With FNBEA Go you have access to your FNBEA accounts from the comfort of your home, office or anywhere you have access to the Internet. FNBEA Go allows you to:
- View current account information
- Transfer funds among your Bank of Anguilla accounts
- View transaction history
- Make your loan payments
- Print a statement copy
- View check images
- Control your debit card.
WHAT ACCOUNTS CAN I VIEW?
You can view the following accounts with FNBEA Go: Checking, Savings, Money Markets, Certificate of Deposits, IRAs, Lines of Credit, Mortgages and Personal Loans.
HOW DO I ACCESS FNBEA GO?
The FNBEA Go program runs on a secure website. You need Internet access and your Internet browser must allow access to secure sites. In order to provide a solid security environment, we require that you use 128-bit encryption with your web browser.
WHAT TRANSFERS CAN I MAKE?
You can transfer money between your personal FNBEA accounts to and from your other FNBEA accounts.
WHEN ARE TRANSFERS AVAILABLE?
Funds transferred between your FNBEA accounts using FNBEA Go will be updated in the available balance immediately, but the transaction detail will not be reflected until the next business day. The transfer or payment cut-off time for current day’s business is 2:00 pm, Monday through Friday. Transfers or payments made on a holiday that FNBEA observes, will be posted on the next business day.
IS FNBEA GO IN REAL TIME?
The balances displayed on FNBEA Go for your accounts will change throughout the day based on your FNBEA Go activity as well as other banking activities that are completed throughout the day.
ANY TRANSACTION LIMITATIONS?
Although the number of checking account transactions is unlimited, there are some government-imposed transaction limitations on Savings and Money Market accounts. Preauthorized, automatic, or telephonic transfers, in the aggregate, are limited to 6 per statement cycle. An excess debit activity fee will be charged per item if you go over these limitations on your Savings and Money Market accounts.
IS MY INFORMATION SECURE?
We have extremely high standards to guarantee the security of your banking information online. Your banking information never travels the Internet without encryption protection. Login sessions have a time-out limit, and after the limit is reached, you are required to login again. Password guessing is deterred and reported.
For more information about protecting yourself while banking online, please check out Online and Mobile Banking Security Tips
WHAT IF I FORGET MY PASSWORD?
You can reset your password by using the ‘Forgot Password’ function. At the login screen, click "Forgot?" It will prompt you to enter your username and email address.
If you do not know your username, click "Try another way." This method will prompt you to enter your SSN and bank account number. It will then ask for your email address.
In a few minutes a password reset link will be sent to your email. Click on the link to create a new password and return to the login screen.
You can also contact us at (870) 633-3112, to reset your password.
HOW DO I ENROLL?
To get started, you can enroll here.
Or call 870-633-3112 for assistance!
WHAT IS MOBILE BANKING?
Mobile Banking enables our clients to access their accounts, view balances and transaction history, initiate transfers, and pay bills anytime, anywhere, by using a cell phone or a tablet.
MOBILE BANKING VERSUS NETTELLER
You will be able to do many of the same functions through Mobile Banking that you are currently doing through NetTeller. However, there are a few things you will still only be able to do on NetTeller. For example, you will be able to use Bill Pay through the Mobile app for any payees you've already setup, but you will have to add any new payees through online banking. Also, check images and check numbers will not be available through mobile banking. Password changes must be completed through NetTeller.
REQUIREMENTS
Mobile Banking users must have an active NetTeller (online banking) account and a web-enabled cell phone with an activated browser. Mobile banking is only available on iPhone, iPad, or Android devices. It is suggested to have a text messaging feature activated so you can receive confirmations of transfers, bill payments, and other important messages.
TROUBLESHOOTING
If you are having trouble accessing your bank accounts on your mobile device, here are a few things to check that may be preventing you from using Mobile Banking.
- Verify you have an active NetTeller account
- Confirm your mobile device is web enabled
- Verify your mobile network allows secure web browsing
If you lose your signal during a transaction, don't worry. You will always receive an immediate confirmation when you complete a transaction. If you do not receive this message, log back in to review your transactions. Any transactions not listed will need to be re-entered.
If you're having trouble entering data or viewing text and graphics, you should turn your device off and then back on. If the problem continues, try clearing out your cache.
SAFE AND SECURE
Keeping your accounts safe while you are on your mobile device is our priority. Some of the measures that are in place to keep your accounts secure include timing out your banking session after 10 minutes of inactivity. After 10 minutes, the last viewed screen will remain open, however, if further action is attempted, the login page will display. Additionally, you will be prompted to change your password every 180 days. Your account information is not stored on your mobile device.
For more information about protecting yourself while banking on your mobile device, please check out Online and Mobile Banking Security Tips
OPTING OUT
If you no longer wish to access your bank account via your mobile device, simply login to your NetTeller account, select the Options tab, and then Mobile Settings. Deselect the box next to Enable Web Access and then click the Submit button, and then the Confirm button.
QUESTIONS?
If you have any questions, you can contact us by:
Visiting or calling your local branch
Calling (870) 633-3112
Lost / Stolen Debit Card
Important Information You Should Know To Report!
Lost or Stolen Debit Cards
- Report your lost card by calling immediately.
- Cardholder whose card is lost should make the call himself.
- Provide cardholder name on lost card.
- Provide phone number where cardholder can be reached.
To report your lost/stolen debit card during banking hours:
Call 870-633-3112.
Or, call 800-491-3645
If after hours or on weekends/holidays, call 1-888-297-3416
Keeping You Safe Online
No matter how you access your bank accounts, whether it’s by a computer, tablet, or smartphone, FNBEA is working diligently to keep your information secure. However, you, too, play a very important role in preventing unauthorized activity on your accounts and in not becoming a victim of fraud.
Online Threats
Banking online is subject to risks that can result in unauthorized access to your account, fraudulent transactions, and theft of your personal information. For example, viruses and malware have the ability to steal your username and password and access your accounts. Man-in-the-Middle attacks can intercept your credentials and hijack your transactions, sending it to an account controlled by the fraudster.
Do not include any personally identifiable or confidential information in any communication with the bank.
TIPS
- Anytime you log into your bank accounts, be aware of the people around you. Make sure no one is “shoulder surfing” by trying to read your screen.
- Avoid joining unknown Wi-Fi networks and public Wi-Fi hotspots. Fraudsters can use these to monitor for unsecured devices, thereby making your sensitive information vulnerable to theft. If you have the option, consider disabling Wi-Fi and switching to a cellular network.
- Never write down your password. Choose a password that can not be easily guessed. It’s also a good idea to secure your device with a password to prevent unauthorized access. It may be a bit inconvenient, but if your phone, tablet or computer is ever lost or stolen, you’ll be glad you took this extra precaution.
- If you lose your device and are worried about your online banking information being compromised, log into your account from another computer and reset your password right away. If you can’t get to a computer, you can call us.
- Don’t save any financial or personal information on your device, including PINs and online banking login information. If you lose your device, not only have you lost that information, but it could fall into the hands of someone with bad intentions.
- Some web browsers have an auto fill function that remembers your username and password and pre-fills these fields for you the next time you login. If you are prompted, make sure your device does not auto fill this information.
- Never provide account information or personal details requested by an email or pop up. Also beware of apps that claim to organize your passwords. Many of these are basically phishing scams designed to steal your information and send it to fraudsters.
- Do not click on links in suspicious email or text messages. It may result in malicious code being downloaded onto your device.
- Be sure to log out completely every time you finish your online banking session. This will prevent someone from having easy access to your information.
- Consider using additional security software and an antivirus solution. Use your mobile device security features, enable encryption and remove swipe capabilities.
- Use secure websites for financial transactions and shopping. Look for secure transaction signs like a lock symbol in the lower right-hand corner of your browser, or “https” in the address bar.
- Do not “jailbreak” your device. This is the process of removing controls and features that are part of the main operating system. Doing so opens the mobile device up to security vulnerabilities and may impact the ability to receive operating and system security updates.
- Be in the habit of periodically deleting your archived texts. This will help ensure there is never information on your phone that might jeopardize your account’s security.
Our Communication With You
FNBEA will never ask you for personal information or a password via a text, an email or a phone call. Be sensitive to unsolicited emails or texts appearing to be from us or another bank. Often these messages are designed to lead you to a fake website where you are asked to provide personal information. This information can then be used to steal your identity. If you get a message requesting such information, do not respond and please notify us immediately.
Additional Resources
Computer Security Tips for Bank Consumers: A Basic Checklist
A helpful checklist from the FDIC on what you can do to protect yourself from computer-related crimes.
FBI Warns About Gift Card Scams
Learn about the potential for fraud when buying gift cards online.
QUESTIONS?
If you have any questions you can contact us by:
Visiting or calling your local branch
Calling (870) 633-3112